Privacy for Australian clients
Sharing where you live and when you are away takes trust. We collect only the details needed to plan and deliver your dog's sessions, and handle them with care.
This policy covers enquiries, bookings, calls, emails and website forms. We follow applicable Australian privacy requirements, including the Privacy Act 1988 where it applies.
We collect the contact details you provide by form, phone or email, along with your dog's name, breed, age, behaviour notes and relevant health conditions or medication. We need these details to respond, assess session needs and care for your dog.
We may also record preferred appointment times, property access instructions, key arrangements and messages about your booking. Please share only the access information needed for the service.
See how we use these detailsYour information helps us answer enquiries, plan enrichment activities, deliver sessions and manage bookings. We don't sell, rent or trade your details for marketing.
We share information only when needed to provide the service, with your consent, or when disclosure is required by law or needed to protect a person's or animal's safety. For example, we may share relevant pet information with a veterinary practice or trainer if you ask us to.
Read the terms of serviceWe keep service information in secured systems and limit access to people involved in delivering or administering your dog's sessions. Where practical, access codes and key details are kept apart from general booking notes.
We take reasonable steps to prevent information from being lost, misused or accessed without permission. No online or physical storage method can be guaranteed completely secure.
Contact us about access detailsWe keep personal information only while it is needed to deliver the service, manage our records or meet legal obligations. When it is no longer required, we take reasonable steps to securely destroy or de-identify it.
You can ask us to delete information. We may need to retain some records where the law requires it.
Ask about deletionYou can ask to see the personal information we hold about you, request a correction, or ask for deletion where we are able to do so. We may ask you to confirm your identity before responding.
You can withdraw consent for photographs or optional updates at any time. Tell us what you want changed and we'll confirm the next step.
Send us a requestHome access and pet notes
Access instructions help us arrive at the agreed time and care for your dog as planned. We keep these details limited to service needs, and you can ask us to update or remove them when arrangements change.
Keys and codes matter. Ask us to return a key or remove an access code when you no longer need the arrangement. We will confirm once we've acted on your request.
Questions or a concern?
Contact us to request access, a correction or deletion, or to raise a concern. We'll review your request and reply using the contact details you provide.
If your concern isn't resolved, you can contact the Office of the Australian Information Commissioner.